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Find Flight Deals. LAS Temperature. LAS Precipitation. Search Frontier flights. I missed my flight and they didn't even have another flight to to accommodate me to get to my destination and no one at the front desk to talk to. Pros: "Airline was great. Told us right away they were only going to do one drink service so we could order two. Left on time and had no issues. Would definitely fly with them again. Even though you have to pay to check a bag, it's still a better deal than any other airline out there.
People need to stop complaining about the extra fees, do you want cheap or not. Pros: "Nothing" Cons: "5 hour delay.
They offered meal vouchers. For 8 dollar like wtf? But of course they offered them after every place closed in the airport. Pros: "The flight left on time. Friendly crew" Cons: "I don't like that they charge for carry on bags and they don't have a toll free number". I had to scramble to find another flight last minute and let my credit card investigate the charges. Frontier is a mess. Very clean, new looking planes. Little leg room but ok for short flights!! Helpful, friendly flight attendents.
No wifi onboard. But basic flight prices are good so will try them again!! Pros: "The wonderful crews and the comfortable seat" Cons: "Snack and drink".
You can do it through their website at the ticket area. It cost me 41 and On top of my fare. Which by the way went up as soon as I booked it. Pros: "Lady at the check-in terminal was amazing. Flight staff did a good job. Feel like they could have taken care of the customer better. Pros: "Very friendly. Cared about the customers. Arranged seating to spread out the passengers.
Pros: "The crew was hilarious. Pros: "Boarding was quick. Very irresponsible. This will affect my decision to fly frontier in the future. Pros: "I was surprised that the flight was completely full despite a pandemic". Pros: "Quick trip. People are really do well on flights these days. Pros: "Worst trip ever. Will never choose kayak again" Cons: "Effort. Sitting 5 hours for a 59 min trip sucks". Waited 6 and a half hours for a 40 min flight. For 20 dollar savings". Cons: "Everything was good until the last flight from Denver to Las Vegas.
They let us into the bridge but did not let is into the plane for a while because they just finished cleaning it and was waiting for maintenance to fix a broken chair, which made us stand and wait on the bridge. They should've just waited to let us in until the plane was ready instead of stocking us into the bridge. Additionally, as I was leaving the plane the one of the crew member was arguing with a customer, which could've been handle better.
Cons: "Seats did not recline. I had to pay extra to make sure I sat with my children which is absolutely rediculous. Did I mention the seats did not recline. On all the flights the staff joked loudly talking about their weekend or what they were going to do.
I understand being social but keep it down. We are traveling and exhausted. They kept waking my children up with laughter. On top of this. They misplaced our baggage for 24 hours. Ok yeah not such a big deal except when you were going to drive two hours away and going to need bathing suits and things in your bag. Cons: "No one at the counter before the flight. Everyone was at the gate. I lost my flight and you wanted to charge me anotyer dollars. And i had ti catch a flight frim Orlando and had ti drive myself there.
They lost my baggage as well. This trip was ridiculous from the start as my flight was changed from non stop direct to overnight layover in which I had to purchase a Hotel room as well as all the extra fees taken after purchase. Frontier is not "cheap" at all. And worst customer service I've ever dealt with. Pros: "The initial price was great. The direct flight was fantastic. No wasted airport time. It was an emergency aisle so I got more leg room, but my seat didn't recline at all.
Each bag you brought must be paid for whether it was checked or carry on. I would have preferred a larger airline with reclining chairs and free movies. Pros: "The price of the ticket. As their very loud and public confrontation continued, I learned that the employee was trying to get them to pay for their clearly over-sized "personal items" and they vehemently disagreed.
The employee did nothing to diffuse the situation and just engaged in arguing with them back and forth. They argued for almost 30 minutes while I stood waiting, worrying that I was going to miss my flight through no fault of my own. The first employee began furiously typing and working on his computer and ignored the now long line of customers in front of him. The second employee began helping the rest of us but was also much less than enthusiastic.
He asked me to put my small, overhead bin sized bag on the scale and I did so. He told me that "the prices went up a few days ago. He processed and then he took my bag. When I asked why he was taking it, he said, "Oh, you checked it," which I had absolutely not agreed to do. Seeing the line behind me and the very few minutes I had left to actually board my plane, I just let him take and check my bag. I have many many years of customer service experience and it is my firm belief that while that family WAS in the wrong and very difficult, the employee could have handled that altercation MUCH better.
I chose a red-eye flight so I could sleep overnight and I ended up getting NO rest because I was so bothered". Pros: "Like, it was a first time experience. Notone wewill repeat. It seems like and nickeled and dime operation sorry but hard backseats are not the way I want to travel so very mediocre". Cons: "at pm I had a text alert that the flight was delayed by 8 hours yet there was nothing done to replace crew who were going over their max hours. The pilot and both stewardess told different stories.
At 1 am in the morning they claimed they were looking for replacements. It is bad enough having a flight canceled and having to drive miles or wait up to 2 days to be rescheduled Then cancel due to weather The baggage fees were almost as much as the airfare.
They are smaller than before and the airline claims they are "pre-reclined. The staff is not friendly. Food costs, they claim you can't consume your own alcohol, and they begrudgingly give you water if you press them. When the plan landed at the exact time the pilot predicted 4. In fact the crew frequently abused the seatbelts fastened light during calm air.
Don't fly Frontier unless it is severely cheaper; the experience is terrible. The check in staff, only two ladies, were there by but could not check in our bags until 5am, resulting in lines.
Two staff members for everyone was not enough and one of them kept taking off to do something else, leaving only one person to check in. You should take direction from Allegaint!
I flew from Vegas to Fresno a few days later and their check in service was exceptional! Pros: "The efficiency of the boarding process. It was organized and fairly expedient. Absolutely absurd to charge for a seat and carry-on luggage in addition to the plane ticket itself. The chairs were uncomfortable. For all the extra fees you'd think a movie and some snack packs might be available. Then again, with the trays too small to fit even my mini iPad, there'd be no place to put them.
No in-flight entertainment was a bummer too. I've usually been so happy on Frontier. Bit this experience will keep me from flying Frontier ever again. Pros: "It was quick to get on the plane. I had two passengers, mother and daughter, who were in front, and beside me who were stumbling while walking to their seats, had slurred speech, and absolutely reeked of alcohol. I had made a point to one of the flight attendants about it, they did not do anything more than shrug it off, and then not only did I point that out, they went ahead and served them more alcohol 20 minutes later into the flight!
More specifically two Coors and two small bottles of Vodka for the woman sitting next to me, and a Coors for the woman in front. They were causing me discomfort by making their drunken jokes, but the woman next to me made no due regard to personal space which I get the airline at that point cannot control.
However, the woman to my side had been alot less touchy-feely prior to receiving more alcohol. Not to mention I had paid the extra money for the assigned seats, which were added on to our total charges, but suddenly disappeared when I received my itinerary online. I will never book through this agency, or fly Frontier again.
Pros: "THIS trip was okay. My original flight from Las Vegas to Houston was delayed and delayed and then finally cancelled. Your employees just ignored me when I went to the front desk to ask what I was supposed to do. They finally took notice of me and said the best they could do was TWO days later. I don't live in Vegas so I asked where I was supposed to stay and they said they couldn't help me with that.
You were going to let me sleep in an airport for two days! I asked what I was supposed to do about food and you said you'd email me a food voucher you didn't and you said you would email me a dollar voucher for my next flight which you didn't! I had to find someone to help me buy a different flight on a different airline because of how UNhelpful you all were. The most disappointing and absolutely terrible traveling experience I've ever had.
I don't know when or if I will ever fly with you again. Pros: "The desk agents at San Diego airport were helpful, poor people. I can only imagine the headaches they get from trying to fix Frontier's issues satisfactorily. That is about the only positive thing. Frontier's help phone line was ridiculous and when I finally got a person they were non sympathetic to my issues and completely not helpful.
My flight from San Diego to Denver and then on to Atlanta was bumped the first day because the plane "broke", which would cause me to miss my connector. That next morning, I got a text saying my am flight was delayed by more than an hour, so I called Frontier and asked about my connector times. They told me I would have 10 minutes to disembark the plane and make it to the next gate and, if I did not, I would be stuck in the Denver airport for 12 hours.
I asked if that was the case would they put me in a hotel I asked if I changed my flight to the next day would they put me in a hotel Thankfully, I know people in San Diego, so I stayed with them that night.
When I say severely, I mean my am flight was rescheduled to leave at am. That would, once again, put me missing my connector. I waited in the line with the 50 other passengers to talk to the desk agent for quite a long time. At first, the agent told me that I would have to wait until the next morning again. I then told him my plight and the events I had already been through.
He found a route that would take me at am from San Diego to Denver then have a 2 hour layover, then fly to San Antonio, then finally get to Atlanta at am. So, that is me arriving at the airport at am Sunday morning and getting into Atlanta at am Monday morning So, I had to take it.
Frontiers way of making up for all of this nonsense? Basically a worthless piece of paper I will never use. Cons: "When we checked in at the start of our flight in Denver we were told the flight was cancelled by a very RUDE attendant at the counter even though the reader board showed it was on time. The Frontier person had absolutely no intention in helping and could really care less.
Ended up going to the South West counter and the people were great. Frontier should take a lesson form Frontier about customer service. When I book my next flight I will have to be very desperate to use Frontier because of the way I was treated. Cons: "The flight was delayed a few hours. It took forever to Get out of the gate.
It took an hour once we landed to get in the gate and deplane. I was given a seat on the computer and then when I got on the plane there were two people with same seat. The floors and seats were unbelievably dirty as well. I have never seen so much trash and crumbs everywhere. It was an awful experience. Our trip to Vegas the first night was ruined because we were planning to see a show Thursday evening and landed two hours late and could have possibly made it but we sat on runway for an hour before deplaning.
Pros: "The flight crew on plane was great. But on the way back to Las Vegas. They stopped us and was very rude about having to pay. Using the "they should have charged you the first time" I think its crazy to be charged for a carry on, if they charged me one way and not the other then i feel someone was not doing their job.
But it was how rude the lady manager was when I also only had cash on me. They must get on the same paid either charge both ways or no way. Pros: "Hard to come up with anything honestly. Customer service rep was arguing with crew members and pilot. A family of five were all separated throughout the plane and asked if there was anyway they could sit together. CS rep just shook her head and said no. Ultimately I offered up the seat I paid for so the mom could be closer to her kids and ended up sitting in the back of the plane in a completely empty row.
Could the rep not have looked it up and seen there was an empty row and made accommodations for this family?? I shouldn't have to be the one looking out for YOUR customers. They don't pay my salary Pros: "Nothing" Cons: "I realize that there are some things that are beyond the control of the airline and I don't blame Frontier for the delay boarding or the rough weather, but after sitting almost 2 hours on the tarmac before takeoff and then the fasten seat belt light left on for the first nearly 2 hours of the flight, there was a plane full of passengers who desperately needed to use the restroom, myself included.
What really annoyed me was that while rudely admonishing any passenger who dared trying to go to use the facilities to sit back down, the flight attendant herself went in the bathroom and relieved herself. When the seat belt light was finally turned off, I made my way to the restroom and this same flight attendant told me I would have to wait because another passenger sitting in the first row had been waiting a long time to go.
I told her "everyone has been waiting a long time, well everyone but you. That may be true, but it doesn't make it right. Perhaps because I ticked her off, or perhaps just because of incompetence, my wife, myself, and the passenger in the third seat in our row were never offered any drink service.
I did observe that even after the long delays and general ordeal of the flight, they were still charging passengers for soft drinks. I think a comped drink would be the least Frontier could do under the circumstances, but I guess anything resembling customer service is too much to ask.
Add to all this the uncomfortable seats, the being nickel and dimed at every turn, which makes what first appears to be a good deal on a fight into one which is more costly than better quality airlines, I would advise spending a little more upfront for Southwest or some other reputable airline. You probably won't spend anymore in the end if you have luggage and would enjoy a beverage on the fight anyway and you will be treated with more respect and courtesy and other you will sit in a seat that doesn't feel like an old piece of plywood covered in vinyl.
On both the flight to and the one from my destination, I noticed that the seats would not recline. I'm not sure if I had seats in rows that didn't recline or if none of them do. Pros: "Cheaper than the other airlines. The Web site is very buggy and full of errors.
It took forever to prepay for our checked bags. We even had to call their online support staff because their Web site is so full of bugs. They also charge even more for a carryon bag than a checked bag -- which is ridiculous -- so the entire overhead bins were empty. A few of the ticket counter staff were lazy rude utter morons. Others were helpful. The planes seem very old. The seats are uncomfortable and small. No entertainment system. Every little thing has an exorbitant cost -- including coffee or coke -- on a 4 hour flight.
It's cheap but not cheap enough for the horrible experience and lack of service and lack of quality or comfort. Buses are much more comfortable. Thats ridiculous! I can understand the initial price at the checkin gate but that price shouldve been covered for the roundtrip. I will never fly Frontier again. And ive told several ove my friends and family not to fly with that airline either.
The reason why they are so cheap was because they will find a way to get you in the back end of the deal. I couldve flew with American airlines with no layover and not have paid a fee for a carry on. Wouldve been at my destination faster and no hassle. Cons: "Just when you thought airline travel couldn't get worse, Frontier brings you hard seats that don't recline and tray tables about half the size of a sheet of paper.
Want a real seat? No problem--pay more. Want what they call a "laptop-friendly" tray table? By the time you've paid to bring luggage on your trip--whether checked or carry-on, it costs--you've racked up a cost you could have used to fly a real airline. Pretty soon they'll be charging extra to fly on a plane with wings.
And then their website was down all morning when I needed to check in. I used to fly Frontier a lot.
Never, never, never, never again. This month the top selected destinations from San Diego are Chicago. Throughout the year, Chicago, Boston, Atlanta are some of the top choices made by users flying from San Diego. All can be options to fly to and are within 60 miles of San Diego. Find deals. Round-trip One-way. Any month. Economy Business Premium Economy First. Adults Students over Youth Child Toddler in own seat under 2.
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